FAQs
It means your refund is currently being processed for you. Normally, it takes about 3-20 working days to receive it in your bank account. Please wait patiently for the refund.
During big sales such as Shopping Festival, we’re processing a large amount of payments at the same time. Some online payment providers may experience an overload and temporarily take their service offline. We suggest that you use another payment method to place your order or wait and try again later.
If you got an error message on our website, please check your order status. Because we process a lot of payments at the same time, it might take a while before the order status is updated. We hope we can count on your patience and understanding.
For some payment methods, you might get redirected to another page of a third financial party.If you received an error message here, it is best to get in touch with your payment provider directly.
I clicked Buy Now, but received an error message saying that there was an internet connection problem. What can I do?
If you cannot make order in shopping cart, you can change another browser or clear the cookies first, and try it later.
Also you can go to the product detail page and click Buy Now to place order separately.
I paid for my order already, but I haven’t received a message from my bank. What’s going on?
Because we are processing a high of amount payments at the same time, it might take a bit longer than usual before you get an update from your bank. If the order status says: Payment being verified, it means we’ve already started processing your payment. We advise you to check your order status again in 6 hours.
How do I cancel an order?
Please contact us immediately providing the order details, so we can cancel the order.
My order has not arrived in the stated delivery time, or is not as described?
You can get a full refund if the order has not arrived in the stated time, or get a full or partial refund if the product is not as described.